Please telephone or email to ensure the order is ready and organise a suitable time. Pick up in store is welcome, and the items must be pre-paid, so the order may be packed and ready for collection. On some occasions this is not possible, due to workshops, in-store customers and sewing classes, so parcels may be posted up to 3 business days after the order is processed. Packing Times - We endeavour to ship items within one business day of receiving the order. We will do our best to assist you should you have problems, but cannot guarantee we can resend your order without insurance coverage. Sadly Australia Post will not take liability if no insurance is added. If you do not, this means you are accepting the risk of damage or loss yourself. Insurance is available when processing your orders and it is strongly recommended you select it. Please note: there are no refunds on any items returned to our warehouse because the courier could not deliver to the address provided. On occasion, we can perhaps send the returned items with your next order. If a delivery is attempted and the goods are not collected at the designated post office, Booby Traps is not responsible for returning the items back to the customer. These instances are not frequent but can happen. We hope customers can understand that when the parcel leaves our premises safely and promptly and is in the care of another business we cannot be responsible for any issues that may arise. ![]() Please Note: Booby Traps is not responsible for courier/Australia Post delays/damages. If you have insured your order, we can resend your parcel when Australia Post deems it lost. In some cases the parcel may simply need to be located and then it may arrive late. We will endeavour to assist you in trying to sort out the problem as promptly as possible. Lost/Delayed Parcels - If a parcel is lost in transit, it is no fault of Booby Traps as it is in the care of Australia Post. To ensure the parcel is sent on the day of ordering, the order must be in by 11am for a midday collection. Orders over $150 receive free freight option (this is not applicable for bulk buy purchases)Įxpress shipping is available at a flat rate cost of $25 within Australia. The $15 shipping fee is non-negotiable and non-refundable. Parcels are handled via Australia Post Parcel Send. Standard shipping within Australia is a flat rate of $12.50 with a packing and handling fee of $2.50 per order. Please understand, we cannot offer the discounted price along with free freight as the parcels often are quite heavy when you buy in bulk. Please select it during checkout, and when your order is packed, we will weigh it and send a separate shipping invoice. Large Orders - If purchasing in bulk amounts, free freight is no longer applicable. This is because we use the same courier system and do not get cheaper rates for small items. We have the flat rate there so we can track all orders and this rate is not negotiable, even for small items. Small orders - We know sometimes you only want a couple of bra rings and slides or a couple of pairs of wires and freight seems high for such small items. We may also use recycled satchels if available. We will try to use recycled or environmentally safe packaging where possible. ![]() Please note: We try to minimise our environmental impact and will not put small wire or component orders in separate bags. Bra, Brief and other lingerie kits do take us a little longer to prepare as we like to make them when they are ordered to ensure all elastics etc are not sitting on our shelves here. Shipping can be anywhere from 1 - 10 working days, depending on your location and other circumstances. Please check your spam folder in case the email ends up there. You will have a tracking number attached to your order when it has been shipped. Shipping within Australia is via Australia Post Parcel Send.
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